SMS Consent Process

Who sends the messages?

All messages covered by this program are sent by AblePro Field Services, operated by AblePro, Inc.

Messages may concern a recipient’s client-portal account, appointments and scheduling, service updates, billing or payment notices, security, and customer support. Businesses may use AblePro Field Services to coordinate the underlying services, but these SMS messages are sent under the AblePro Field Services messaging program.

How recipients opt in

1. A recipient is given access to a AblePro Field Services client portal associated with services coordinated through AblePro Field Services.
2. After signing in, the recipient is shown the optional Stay Updated by Text screen.
3. The SMS consent checkbox is unchecked by default.
4. The recipient must affirmatively select the checkbox to consent to SMS messages.
5. The recipient can select Continue without checking the box and can use the client portal and receive services without consenting to text messages.
6. The screen links directly to the SMS Terms and Conditions and SMS Privacy Policy.

Consent language shown to recipients

I agree to receive recurring SMS messages from AblePro Field Services regarding my client-portal account, appointments and scheduling, service updates, billing or payment notices, security, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is optional and is not a condition of receiving services or using the client portal. View our SMS Terms and Conditions and SMS Privacy Policy.

Opt-in screen

The screenshot below shows the optional consent screen presented to client-portal users. The checkbox is not selected, and the recipient may continue without opting in. The user cannot continue to dashboard until either clicking the box or selecting continue.

Consent records

When a recipient selects the checkbox and continues, AblePro Field Services records information necessary to document the opt-in, including the mobile number and account identifier, the date and time of consent, the source of the opt-in, and the version of the consent language presented. AblePro Field Services also records opt-out requests so they can be honored.

Opting out and obtaining help

Recipients may opt out at any time by replying STOP. After opting out, a recipient may receive one confirmation message and will receive no additional messages under this program unless new consent is provided.

Recipients may use our contact form.

Program policies

• SMS Terms and Conditions
• SMS Privacy Policy

Mobile telephone numbers, SMS opt-in data, and SMS consent will not be sold, rented, transferred, or shared with third parties or affiliates for their marketing or promotional purposes.